Privacy Policy

This page is a reference translation. The Japanese version is the authoritative text.

DoSee Group Inc. (the “Company,” “we,” or “us”) complies with the Act on the Protection of Personal Information of Japan (the “APPI”) and other applicable laws and regulations, and hereby establishes this Privacy Policy (this “Policy”) regarding the handling of personal information on the website “DoSee Wellness” (https://doseewellness.com, the “Site”) operated by the Company.

1. Business Operator and Personal Information Protection Manager

• Business operator: DoSee Group Inc.
• Personal information protection manager: Yuto Wakasugi
• Contact: info@doseegroup.com

2. Personal Information We Collect

We collect the following personal information in operating the Site.

• Name
• Shipping address
• Phone number
• Email address
• Order details and purchase history
• Contents of inquiries
• Access information such as cookies, IP addresses, and browsing history

Credit card information is collected and processed directly by Stripe, our payment processor, and is never stored on our servers.

3. Purposes of Use

We use the personal information we collect for the following purposes.

• To ship products and provide our services
• To confirm orders, process payments, and communicate regarding transactions
• To respond to inquiries
• To send information about new products, campaigns, and other announcements, where you have given consent
• To improve our services and analyze usage (including the creation of statistical data that does not identify individuals)
• To comply with laws and regulations and to exercise our rights and perform our obligations

4. Provision to Third Parties

We will not provide personal information to third parties without your consent, except in the following cases.

• Where required by laws and regulations
• Where necessary to protect a person's life, body, or property and it is difficult to obtain your consent
• Where particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain your consent
• Where it is necessary to cooperate with a national or local government agency, or a party entrusted by them, in performing duties prescribed by laws and regulations

5. Outsourcing of Personal Information Handling

We may entrust all or part of the handling of personal information to the following service providers to the extent necessary to achieve the purposes of use, and we appropriately supervise these providers.

• Payment processing: Stripe (credit card payments)
• Access analytics: Google (Google Analytics)
• Data storage: Supabase
• Email delivery: Resend (order confirmation emails, etc.)
• Product delivery: shipping carriers

6. Cookies and Analytics

The Site uses cookies to improve convenience and understand how the Site is used. You can disable cookies in your browser settings; however, some features of the Site may become unavailable if you do so.

The Site uses Google Analytics, an analytics tool provided by Google. Google Analytics uses cookies to collect usage information in a form that does not identify individuals. If you do not wish this information to be collected, you can disable cookies in your browser settings or use the Google Analytics Opt-out Browser Add-on provided by Google.

7. Security Measures and Retention Period

We take necessary and appropriate security measures to prevent unauthorized access to, and the loss, destruction, alteration, or leakage of, personal information, including encryption of communications (SSL/TLS), management of access privileges, and supervision of service providers.

We retain personal information only for the period necessary to achieve the purposes of use and for any retention periods required by law; when it is no longer needed, we promptly delete or dispose of it by appropriate means.

8. Requests for Disclosure, Correction, Suspension of Use, etc.

You may make the following requests regarding your own personal information held by the Company.

• Notification of the purposes of use and disclosure
• Correction, addition, or deletion of content
• Suspension of use or erasure
• Suspension of provision to third parties

To make a request, please contact us by email at the address below. After verifying your identity, we will respond without delay in accordance with applicable laws. Requests are free of charge in principle; if actual costs such as postage arise, we will inform you in advance.

9. Use by Minors

If you are a minor, please use the Site only with the consent of a parent or other legal guardian.

10. Changes to This Policy and Governing Law

We may revise this Policy in response to amendments to laws and regulations or changes to our services. The revised Policy takes effect when posted on the Site.

This Policy is governed by the laws of Japan and interpreted in accordance with the APPI and other applicable Japanese laws. Personal information obtained when you use the Site from outside Japan is also handled in accordance with this Policy.

11. Contact

For inquiries regarding this Policy or the handling of personal information, please contact us at the address below.