Terms of Service | DoSee Wellness

This page is a reference translation. The Japanese version is the authoritative text.

Article 1 (Application)

These Terms govern the conditions of use of the website and online store (hereinafter "the Service") provided by DoSee Wellness (hereinafter "the Company"). Users agree to these Terms before using the Service.

Article 2 (User Registration)

Those wishing to use the Service must apply for registration by the method prescribed by the Company after agreeing to these Terms. Registration is completed upon the Company's approval.
The Company may refuse a registration application if it determines that any of the following apply to the applicant, and bears no obligation to disclose the reason:
- False information was provided in the registration application
- The application is from a person who has previously violated these Terms
- The Company otherwise deems the registration inappropriate

Article 3 (Purchase and Delivery of Products)

Users may purchase the Company's products through the Service.
Products are delivered by carriers designated by the Company. Shipping fees vary depending on the delivery destination and order amount.
Ownership of a product transfers from the Company to the user when payment for the product is completed and the product is delivered to the user.

Article 4 (Returns and Exchanges)

If a product is defective or a product different from what was ordered is delivered, please contact us within 7 days of receiving the product. We will arrange an exchange or refund at our expense.
Returns and exchanges due to customer preference are accepted within 7 days of delivery, only for unopened and unused products. In such cases, the customer bears the return shipping cost.
Due to the nature of food products, returns and exchanges after opening cannot be accepted.

Article 5 (Prohibited Conduct)

Users must not engage in any of the following conduct when using the Service:

Conduct that violates laws or public order and morals
Conduct related to criminal activity
Conduct that infringes intellectual property rights, portrait rights, privacy, honor, or other rights or interests of the Company, other users of the Service, or third parties
Conduct that places excessive load on the network or system of the Service
Conduct that may interfere with the operation of the Service
Unauthorized access or attempts thereof
Collecting or accumulating personal information of other users
Using the Service for improper purposes
Conduct that causes disadvantage, harm, or discomfort to other users of the Service or other third parties
Directly or indirectly providing benefits to antisocial forces in connection with the Company's services
Any other conduct that the Company deems inappropriate

Article 6 (Suspension of the Service)

The Company may suspend or interrupt all or part of the Service without prior notice to users if it determines that any of the following apply:
- When performing maintenance or updates to the computer systems of the Service
- When provision of the Service becomes difficult due to force majeure such as earthquake, lightning, fire, power outage, or natural disaster
- When computers or communication lines are stopped due to an accident
- When the Company otherwise determines that provision of the Service is difficult
The Company bears no liability for any disadvantage or damage suffered by users or third parties as a result of the suspension or interruption of the Service.

Article 7 (Disclaimer)

The Company bears no responsibility for any transactions, communications, or disputes arising between users and other users or third parties in connection with the Service.
The Company bears no liability for any damages suffered by users arising from the Service. However, this disclaimer does not apply where the contract between the Company and the user constitutes a consumer contract as defined by the Consumer Contract Act.

Article 8 (Changes to the Service)

The Company may change the content of the Service or discontinue the Service without notice to users, and bears no liability for any damages to users arising therefrom.

Article 9 (Changes to the Terms)

The Company may change these Terms at any time without notice to users when it deems necessary. The revised Terms take effect from the time they are posted on this website.

Article 10 (Governing Law and Jurisdiction)

These Terms shall be interpreted in accordance with Japanese law.
In the event of a dispute arising in connection with the Service, the court having jurisdiction over the location of the Company's head office shall have exclusive agreed jurisdiction.

Inquiries

For inquiries regarding these Terms, please contact us at:

DoSee Wellness株式会社

Email: info@doseegroup.com

Article 2 (User Registration)

Those wishing to use the Service must apply for registration by the method prescribed by the Company after agreeing to these Terms. Registration is completed upon the Company's approval.

The Company may refuse a registration application if it determines that any of the following apply to the applicant, and bears no obligation to disclose the reason:

False information was provided in the registration application
The application is from a person who has previously violated these Terms
The Company otherwise deems the registration inappropriate

Article 3 (Purchase and Delivery of Products)

Users may purchase the Company's products through the Service.

Products are delivered by carriers designated by the Company. Shipping fees vary depending on the delivery destination and order amount.

Ownership of a product transfers from the Company to the user when payment for the product is completed and the product is delivered to the user.

Article 4 (Returns and Exchanges)

If a product is defective or a product different from what was ordered is delivered, please contact us within 7 days of receiving the product. We will arrange an exchange or refund at our expense.

Returns and exchanges due to customer preference are accepted within 7 days of delivery, only for unopened and unused products. In such cases, the customer bears the return shipping cost.

Due to the nature of food products, returns and exchanges after opening cannot be accepted.

Article 5 (Prohibited Conduct)

Users must not engage in any of the following conduct when using the Service:

Conduct that violates laws or public order and morals

Conduct related to criminal activity

Conduct that infringes intellectual property rights, portrait rights, privacy, honor, or other rights or interests of the Company, other users of the Service, or third parties

Conduct that places excessive load on the network or system of the Service

Conduct that may interfere with the operation of the Service

Unauthorized access or attempts thereof

Collecting or accumulating personal information of other users

Using the Service for improper purposes

Conduct that causes disadvantage, harm, or discomfort to other users of the Service or other third parties

Directly or indirectly providing benefits to antisocial forces in connection with the Company's services

Any other conduct that the Company deems inappropriate

Article 6 (Suspension of the Service)

The Company may suspend or interrupt all or part of the Service without prior notice to users if it determines that any of the following apply:

When performing maintenance or updates to the computer systems of the Service
When provision of the Service becomes difficult due to force majeure such as earthquake, lightning, fire, power outage, or natural disaster
When computers or communication lines are stopped due to an accident
When the Company otherwise determines that provision of the Service is difficult

The Company bears no liability for any disadvantage or damage suffered by users or third parties as a result of the suspension or interruption of the Service.

Article 7 (Disclaimer)

The Company bears no responsibility for any transactions, communications, or disputes arising between users and other users or third parties in connection with the Service.

The Company bears no liability for any damages suffered by users arising from the Service. However, this disclaimer does not apply where the contract between the Company and the user constitutes a consumer contract as defined by the Consumer Contract Act.